CANCELLATION & REFUND POLICY
AE CORE LABS
Sole proprietorship owned and operated by Abhishek Edupuganti and Ethan Passoa
Address: 8891 Moreland Street, Powell, Ohio 43065
Primary Email: info@aecorelabs.com
Support Email: support@aecorelabs.com
Effective Date: November 20, 2025
Governing Law: State of Ohio
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POLICY OVERVIEW
This Policy applies to all subscriptions, coaching programs, digital products, and services offered by AE CORE LABS.
1. 7-DAY REFUND WINDOW
Eligibility
If you purchase a subscription or program and cancel within 7 calendar days of initial purchase and have NOT accessed any coaching, programming, communications, materials, or platform services, you may request a full refund.
To be eligible:
● You must not have accessed any platform, materials, or coaching services
● You must not have viewed workout programs or received coaching communications
● You must not have downloaded any digital content
● You must request refund within 7 days of purchase
● Contact support@aecorelabs.com to initiate refund
Non-Refundable After 7 Days
After the 7-day window or after accessing any services, all sales are final and non-refundable.
No Partial or Prorated Refunds
We do NOT offer prorated refunds, partial refunds, service credits, or exchanges.
2. MONTHLY SUBSCRIPTIONS
Cancel Anytime
You may cancel your monthly subscription by emailing support@aecorelabs.com with 7 days' advance written notice.
No Refund for Current Billing Cycle
Cancelling does not entitle you to a refund for the current billing period. You will have access through the end of your current billing cycle.
Future Billing Stops
Once we receive your cancellation request, future charges stop automatically. You will not be charged for billing cycles after your current cycle ends.
3. QUARTERLY & ANNUAL SUBSCRIPTIONS
Quarterly and annual subscriptions may be cancelled by emailing support@aecorelabs.com with 7 days' advance notice. No refunds are provided for quarterly or annual subscriptions after the 7-day refund window.
4. DIGITAL PRODUCTS & ONE-TIME PURCHASES
Digital product and one-time purchases are refundable within the 7-day window if they have not been accessed or downloaded. Digital products and one-time purchases are non-refundable after the 7-day window.
5. GROUP PROGRAMS & WORKSHOPS
Group fitness challenges, programs, and workshops are non-refundable once the program begins or after accessing materials, except within the 7-day window if no access occurred.
6. REFUND PROCESSING
Eligibility Review
We will verify you are within the 7-day window and have not accessed services.
Processing Time
Approved refunds are processed to your original payment method within 5-7 business days. Depending on your financial institution, it may take 3-5 additional business days to appear.
7. CHARGEBACK & DISPUTE POLICY
Contact Us First
If you have a billing dispute, please contact support@aecorelabs.com BEFORE disputing with your bank or credit card company.
Consequences for Chargebacks
If you file a chargeback without contacting us first, we may:
● Immediately suspend or terminate your account
● Pursue legal action for chargeback costs and fees
● Report the chargeback to payment processors
8. REFUND REQUEST PROCEDURE
Email support@aecorelabs.com with subject line: 'REFUND REQUEST'
Include:
● Your full name
● Email address on file
● Date of purchase
● Amount paid
● Brief reason for refund request
● Confirmation you have not accessed services (if within 7-day window)
We will respond within 5 business days.
9. EXCEPTIONS
Medical Emergencies
If you are unable to continue due to serious medical condition or injury, contact support@aecorelabs.com to discuss potential accommodations.
Technical Issues
If you experience significant technical issues, contact support@aecorelabs.com. We will work to resolve or may offer a service credit (not refund).
10. LEGALLY REQUIRED REFUNDS
To the extent required by applicable law, we will comply with mandatory refund requirements.
CONTACT
For refund requests or cancellation questions:
Support Email: support@aecorelabs.com
Primary Email: info@aecorelabs.com
Response Time: 5 business days
Last Updated: November 20, 2025